FAQs

Airport

Aren’t you the massage company at the Austin Airport?

Unfortunately, Knot Anymore. (Pun sort of intended …)

We were the massage company at Austin-Bergstrom from April 2002 until December 31st, 2018. More details can be found here. In 2017, against the recommendation of the Airport Advisory Commission, our customer base and our staff of long term massage therapists, the airport and Austin City Council approved a contract with a large multi-national airport spa.

I have unused Repeat Customer Cards! What can I do about that?

You earned those cards and can still redeem them at our walk-in locations in Central Austin. In fact, we’d LOVE to see you there!

What about unused gift cards?

You can redeem those too at any of our walk-in locations!

Walk-in Chair Massage

I can’t find any available times on the day I wish to book…?

We may already be fully booked for the day. Or, the massage length you’re attempting to book may be too long for the available timeslots remaining. Try selecting some shorter massage lengths to see if that works.

Do i have to book my chair massage online in advance?

No! Walk-ins are always welcome. However, there is always the risk that we could be fully booked when you arrive. If you need assistance making your appointment (or want us to book it for you!) please call our office at 512-482-9990.

On-site Chair Massage

Is there a minimum for each corporate or event sessions?

We request a 4-hour minimum per job.

Is there bulk pricing available?

We have bulk pricing available for large events. We also offer non-profit pricing as well. Music and/or candles can be included at no extra charge. Our primary service area is Austin, Houston, Dallas and San Antonio.

Can I get a massage if I am pregnant?

Yes and no. Pregnancy is a special circumstance that requires extra skill and training of the therapist. Each of our massage therapists has his/her own comfort level with pregnancy massage and other special circumstances. Some of our therapists welcome pregnancy massage and some do not. This can all be worked out during the intake conversation you and your therapist will have.

Can my kiddo get a chair massage?

If your child is between the ages of 12 and 17 - then, yes! One caveat is that chair massage for those under 17 is not a part of every therapists’ scope of practice. If you are unable to schedule with the LMT on duty, please call our office at 512-482-9990 and we will help you reschedule with another therapist.  Here are our additional policies which are meant to ensure that your child’s chair massage is a great experience!

Ages 12-15:

a.      may receive a 10  or  15-minute chair massage

b.     parent must remain in the massage area during the service  

c.     minor consent form must be signed, in-person by a parent

Ages 16 & 17

a.     minor consent form must be signed, in-person by a parent

b.     parent may remain in the massage area during the service